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Knowledgebase: CPanel
Addon Domain Error: Domain Owned from other user, Unable to create addon domain
Posted by on 25 July 2016 10:40 AM


It happens sometimes when you try to create a new addon domain ( in our example) to receive the error message: 
" Error from domain wrapper: is owned from another user "
This can happens due to various reasons and it can be very tricky to resolve. The solution is to completely remove every entry regarding the and creating it again. Thus you should edit the following files:

  • /var/cpanel/users/username
    Delete any lines containing and ( is the main domain)
  • /etc/named.conf
    Delete the complete zone definitions (3-4 lines usually)
  • /etc/localdomains
    Delete any lines containing
  • /etc/userdomains
    Delete any lines containing
  • /usr/local/apache/conf/httpd.conf
    Delete the Virtual Host section and any other entries regarding
  • /etc/trueuserdomains
    Delete any lines containing
  • /etc/trueuserowners
    Delete any lines containing

Next you should delete the following files and/or directories:


  • /var/named/
  • /etc/valiases/
  • /etc/vdomainaliases/
  • /etc/vfilters/
  • /home/username/public_html/
  • /usr/local/apache/conf/httpd.conf.datastore

Finally login through SSH to the server and execute the command:

Now when you try to create again the addon domain everything should work flawlessly!  

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